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THE WAY UP POLICIES
ORDERS, SHIPPING, DISCOUNTS, POLICIES & FEES
ORDERS |
WAYS TO ORDER - Order on-line to receive discounts on orders over $150.00.
- Fax your order to
(760) 322-7608
- Phone in your order: to speak with someone, call (760) 322-7797 9AM-3PM Mon-Fri
- Mail your order to
"The Way UP"
24 Scarborough Way
Rancho Mirage, Ca 92270
- All COD orders must be phoned in & involve an extra $5.00 charge.
ON-LINE ORDERING
- First do your shopping
by filling your shopping cart with selections & then check
out.
If you change
your mind you are able to remove items from the shopping cart.
- Fill in the propper
shipping & credit card information.
- We accept Visa, MasterCard
& Discover
RETURN POLICY
- You may return any
unopened item for credit or refund if received within 30 days
of the shipping invoice date.
- A 10% restocking
fee will be charged. Include a copy of the invoice with the return.
- There are no refunds
on any products shipped outside of the United States.
- If your order is
overdue or damaged, e-mail or send us a FAX 760-322-7608.
Be sure you give your name, phone #, order # & the date the order
was placed
- Shipping charges
are non-refundable.
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SHIPPING |
We
ship either UPS or USPS, with tracking for either.
The choice of carrier depends upon weight and your location.
The shipping charges are available at the end of the ordering process.
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USA SHIPPING & HANDLING
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UPS
GROUND
$6.00 first item
$1.00 each additional |
NEXT DAY AIR SAVER
$45.00 first item
$3.00 each additional |
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2nd
DAY AIR SAVER
$22.00 first item
$1.00 each additional |
3rd DAY SELECT
$17.00 first item
$1.00 each additional |
CANADA SHIPPING & HANDLING
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USPS
GLOBAL PRIORTY
$20.00 1st item
$2.00 each additional |
INTERNATIONAL SHIPPING &
HANDLING
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USPS
GLOBAL PRIORTY
$30.00 1st item
$2.00 each additional |
INTERNATIONAL ORDERS
- We will ship anywhere
in the world USPS delivers.
- Be aware customs
may interfere in some countries & we are not responsible for loss
with customs confiscation.
- The recipient is
responsible for any customs fees and taxes. We will not be responsible
for any regulations or restrictions.
- DHEA is not allowed into Australia, Canada , Finland, & Germany.
- Melatonin is not
allowed into Finland or Germany; Australia & Canada only allow
2 bottles of Melatonin per order.
- This does not apply
to large orders of products weighing over 8 oz per item, such
as our protein powders, - as shipping is based upon weight. We
will email you for your agreement when the shipping charges exceed
25% of the total order. When we find credit card discrepancies
for large orders, we may email you & require the receipt of a
bank check before shipping the products.
- Customers are responsible
for any customs or taxes imposed on foreign orders.
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DISCOUNTS |
DISCOUNT POLICY
DISCOUNTS ARE ONLY VALID WITH ORDERS PLACED ONLINE
- Free UPS GROUND shipping
within the United States on all orders over $99.00
- Ten percent discount
on all online orders over $150.00
- We ship by USPS
service Monday through Friday (except major holidays.)
- All orders received
by 1 PM PST are shipped that same day.
- Orders received after
1 PM are shipped the following day.
- Most UPS deliveries
to the United States are delivered within 5-7 business days.
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